Shipping & Return

Free Shipping

Our store JewishBook.ca provides FREE SHIPPING for all orders over 100 US dollars, expept items on sale or discounted items.

When ordering from a Canadian warehouse JewishBook.ca free shipping is available for all orders over $100.00 USD with delivery to the U.S. and Canada by CanadaPost - by regular, ground shipping without tracking number.

When you order from the Ukrainian warehouse JewishBook.ca/ukraine free delivery is available for all orders over $100.00 USD with delivery to Ukraine by UkrPoshta.com - by regular, ground shipping.

When you order from an Israeli warehouse JewishBook.ca/israel free delivery is available for all orders over $100.00 USD with delivery to Israel, CIS countries and Europe by IsraelPost.co.il - by regular, ground shipping.

Free shipping is not available for bulk orders with the books purchase at wholesale prices from the Specials and other special rates.

Please note that the Israeli warehouse with free delivery ship by REGULAR SURFACE PARCEL, which goes up to three months to Russia or Europe, and up to four months to Australia, etc.

Shipment

To fulfill your order we need time to process it. Typically, we prepare and ship orders within 1-3 business days. Confirmation of shipment of your order you will receive from us by email.

Please note that our store does not work on Shabbat - Friday, Saturday, and in some Jewish holidays: Rosh Hashanah, Yom Kippur, Sukkos, Simhas Torah and the Passover.

We deliver the goods to virtually any address in the world with

  • "Canada Post" from Canada
  • MOST" for the CIS countries from Canada
  • "IsraelPost" for delivery from Israel and
  • Ukrposhta" and "Nova Posta" for delivery to Ukraine.

Selection of all possible types of delivery appears automatically depending on your specified delivery address and the selected warehouse.

To order books from different warehouses, make different orders. Each order separately for each warehouse.

Delivery time

Date of receipt of the books depends on the delivery and warehouse options you choose. As soon as you place your order at Jewishbook.ca, you can see on our website a sample time of delivery of the postal service selected. By e-mail you will receive an order confirmation. You can also view the complete order information in your account at Jewishbook.ca in "My Orders".

Delivery time for the most popular destinations:

Warehouse Postoffice Days
to Canada to USA to Israel to Ukraine to Russia
ground avia ground avia ground avia ground avia ground avia
Canada CanadaPost 2-9 1-7 6-12 3-5 28-42 6 28-42 2-10 28-42 2-10
MEEST - - - - - - 42 14 70 42
Israel IsraelPost 30-90 4-20 30-90 4-20 3-7 - 30-90 4-20 30-90 4-20
IsraelPost EMS - 4-5 - 2-3 - - - 4-8 - 4-8
Ukraine Ukrposhta 20-30 4-11 30-40 7-30 10-30 4-18 2-8 - 7-21 3-17
Calculation of Cost

Payment for shipping and handling orders from Jewishbook.ca based on actual weight, distance, and methods of delivery that you choose on our site. Our order processing methods allow you to automatically calculate the weight of your order, and then show the options for delivery at a specified address.

Customs

Upon receipt of an order, you may need to pay customs duty as provided by law in your country. For specific information about the size of the customs taxes and import of products ordered conditions should apply to the customs office of your state. In most cases, the customs duty on imported books do not exceed 10% of the value of the goods.

At the request of the customs services, the cost of the goods specified in the documents and packaging, in any case, even if the order is marked as "gift".

Upon delivery from Israel and Canada to Russia, Customs often detains the goods for an extended period, so delivery time may increase significantly and the company does not guarantee the delivery time to Russia.

Where you may pick up your order

Pickup from our warehouse in Toronto, Canada

When ordering, select Pickup from our warehouse in Toronto, Canada, put in a comment of the order the name of the person who will pick up your order. The person that will pick up the order, must have a document proving his identity. Within 1-3 days we will notify you by e-mail or phone about the readiness of your order. After a confirmation, you can pick up your order at:

13 Sea Hawkway,
Toronto, Canada
M2R 3M6

Map


Enlarge
Pickup from our warehouse in Jerusalem, Israel

When ordering, selecting Pickup from our warehouse in Jerusalem, Israel, put in a comment of the order the name of the person who will pick up your order. This person must have a document proving his identity when taking an order. Within 1-3 days we will notify you by e-mail or phone about the readiness of your order. After a confirmation, you can pick up your order at:

Hachalutz 4/4
Jerusalem, 9626104 Israel

Map


Enlarge

Track the delivery

The confirmation of the shipment, you will receive from us by e-mail with a Tracking Number, by which you can trace the path of your order in your chosen delivery service.

  • CanadaPost go to the website www.canadapost.ca, insert your Tracking Number in the form of Track and select "Business" at the bottom of the form. Shipping Information is updated each time of action, or every 24 hours.
  • MEEST - go to the website www.meest.net, insert your Tracking Number in the form of the "Order Number" and DO NOT fill out the form "your phone number." Shipping Information is updated each time of action.
  • IsraelPost - go to the website www.israelpost.co.il insert your Tracking Number in the form of Search for information on item number. Shipping Information is updated each time of action. Tracking Search for information on item number.
  • Ukrposhta - go to the site www.ukrposhta.com Insert Tracking number in the form and click on Search. Shipping Information is updated each time of action.
  • Nova Poshta - go to the site www.novaposhta.ua, insert your Tracking number in the form below and click Search. Shipping Information is updated each time of action.

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